FAQs
Product information
Where are your products made?
Our cords are made in Poland and are eco-friendly, made from recycled cotton thread. See our Recycling page for full details!
How are the ropes dyed?
Bobbiny ropes do not contain any dyes at all! Please see our Recycling page which explains how the colour is created without dyes.
Why is the colour different when I have ordered the same shade?
The popularity of Bobbiny products mean they can sell out quickly. Colour shades may vary from one batch to another because of the recycled fibre characteristics, so we recommend you order a bit extra for specific projects.
Please also keep in mind that your device’s screen colour may differ slightly from the product you receive.
Are the ropes safe for allergies and baby products?
The ropes are certified OEKO-TEX® Standard 100 in 1st class which means no harmful or toxic substances were used in the making of these ropes. They were tested at every production level and do not contain any substances that are harmful for your health. They are safe to use in products for toddlers and people with allergies.
What thickness and type of rope should I buy?
Our ropes come in a variety of thicknesses ranging from 1.5mm up to 9mm. The size needed will depend on your project. Some are great for smaller intricate work while the jumbo ropes add a luxury feel to large scale items.
We also offer single ply, 3 ply and braided ropes in different thicknesses, which can add a different feel to your project.
An important distinction is that the braided ropes are not suitable for brushing out, so if you want to add this effect you should opt for the single or 3 ply varieties.
For more information about the different types of rope, please see our Choosing My Cords page.
Which ropes can you fray/brush?
You can brush out the Single Ply Macrame Cord and 3 Ply Macrame Rope.
Braided ropes cannot be brushed out.
For more information about the different types of rope and their properties, please see our Choosing My Cords page.
Do you stock all colours all year round?
We stock the full range of Bobbiny products so will restock as soon as possible. Occasionally products are discontinued, but we will continue to stock them while they are available.
Can I get some samples?
We sell a Bobbiny Color Palette which shows examples of the colours and different types of cord.
How should I care for my rope?
We recommend you use your rope for indoors purposes rather than outdoors.
A little dusting might be necessary on finished products from time to time. We do not recommend tumble drying, bleaching or dry cleaning.
Can I buy a gift voucher?
Yes you can buy a Gift card in varying amounts to suit your budget.
Do you offer wholesale on your products?
We don’t offer wholesale but offer Makers discount codes on orders totalling at least £150. Please contact us for more information.
Placing an order
Where can I buy your products?
We are an online only retailer and sell through our own website.
What methods of payment do you accept?
We accept all major debit/credit cards including Visa, Mastercard, Maestro, AMEX, Diners Club. We also accept PayPal as well as Apple Pay, Google Pay, Shop Pay.
The product I want is showing as 'Sold out' will you be getting any more in?
We stock the full range of Bobbiny products so will restock as soon as possible. Occasionally products are discontinued, but we will continue to stock them while they are available. Each product page includes the option to Notify me by email when ‘product’ becomes available. Just add your email address and we will let you know when the product is available again.
Can I cancel my order?
Yes, as long as your order hasn’t already been dispatched. Please contact us via email as soon as possible should you wish to cancel your order at hello@bobbinycords.co.uk.
If we have already dispatched your order, please see details of our hassle-free returns Refund Policy
What do I do if there is an error with my order?
Please contact us at hello@bobbinycords.co.uk with details of the error and we will reply as soon as possible.
How do I get an exchange or refund?
For exchanges, the fastest way to ensure you get what you want is to return the item(s) you have, and simultaneously make a separate order for the new item. Your refund will be processed as soon as possible once the returned item(s) have been received.
For a refund, please see details of our hassle-free returns Refund Policy for more information.
Can I get an exchange or refund on sale items?
Unfortunately, we cannot accept returns on sale items or gift cards.
Shipping
Where do you ship to?
We ship anywhere across the UK – see our Shipping policy for full details of delivery times and prices.
Alternatively, if you are based in the France or the US, you can place an order from our local sites:
France: https://bobbinycordes.fr/
How much is the postage?
We have worked hard to ensure the best possible delivery methods. We offer Standard and Next Day delivery for UK destinations. Please see our Shipping Policy for full details.
Do you ship internationally?
Unfortunately, we are only able to ship to UK destinations.
When will I receive my order?
Orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with a tracking number. You can choose between Standard or Next Working day delivery.
See our Shipping policy page for more information.
What should I do if my order is lost in transit?
Please contact us and we will raise an enquiry with Royal Mail for them to investigate. This could take up to 10 working days to reach a conclusion.
In the meantime, if you need the product(s) urgently, we suggest that you re-order the item(s). The lost order will be compensated once the investigation is closed.
If the lost order subsequently arrives you can return it as per our Refund Policy
What packaging do you use when shipping orders?
Our shipping bags can be recycled. We avoid using plastic in our packaging wherever possible, and reuse packaging from all our suppliers, as well as upcycled boxes. If you do not want your items shipped in a recycled box, please let us know when ordering.
Bobbiny Cords UK
Where are you based?
We are based in Surrey, United Kingdom.
What is your environmental policy?
We really care about the environment. Our ropes are eco-friendly, made from recycled cotton thread. See our Recycling page for full details.
Our shipping bags can be recycled. We avoid using plastic in our packaging wherever possible, and reuse packaging from all our suppliers, as well as upcycled boxes. If you do not want your items shipped in a recycled box, please let us know when ordering.
How do I contact you?
You can contact us at:
→ 020 8638 5789
If we are not available to take your call, please leave us a message and we will get back to you as soon as we can.